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Short
Term Engagements - (1 -
3
Days)
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Leadership
From
Larvae to
Butterfly
I Can
Make a
Difference
Emotional
Intelligence
Communication
Effectiveness
Team Building
Customer
Sensitivity and Service Skills
Selling
Skills - A Behavioural Approach
Mentoring
Personal
Growth
Lab
Learning
to
Facilitate
Leadership
Leadership is no longer merely ?leading from
the
front?. It is about influencing people for
the
better, whatever level one is at.
It
is also
the process of impacting people while
operating to
meet organisational requirements, as well as
improving the organisation through change
Leadership is no longer merely ?leading from
the
front?. It is about influencing people for
the
better, whatever level one is
at.
It is
also the process of impacting people while
operating
to meet organisational requirements, as well
as
improving the organisation through change
Key objectives of the
programme:
- To help the team understand various
leadership
approaches
- To help individuals understand the need
for a
'situational fit'
- To define and clarify personal as well
as team
values
- To enhance self-worth of each individual
- To enable understanding in patterns of
behaviour
- both functional and dysfunctional
aspects
- To aid individuals in being effective
leaders
- To explore ?dormant? potential in
individuals
From
Larvae to Butterfly
When organisations recruit fresh graduates,
they need
to be highly people-orientated. They need to
have
the ability to involve, interact with and
influence
these new prospects. Similarly, graduates
who are
new to the industry come with expectations -
some
reasonable and others unreasonable. They
often need
to be guided in how to manage their
expectations.
Key objectives of the
programme:
- To aid organisations in adjusting to new
recruits - via regular interaction and
involvement across activities
- To help new graduates understand the
issues
surrounding the transition from
student-life to
the working life
- To raise awareness of organisational
realities
- Guiding new recruits to set ambitious
but
realistic goals for growth within the
organisation
- To define and clarify personal as well
as
organisational values
I
Can Make
a Difference
When individuals are convinced that they can
make a
difference, they will move from being
?self-centered? to ?relationship centric?,
and from
listlessness to dynamism. Unless an
individual feels
a sense of personal triumph in his/her
working
environment, he/she rarely invests.
Understanding the ?self? and learning how to
manage
the ?self? play a key role in raising
self-esteem
and an overall re-shaping of individual
focus.
Within an organisational context, 'personal
effectiveness' involves gaining mastery over
oneself
in the workplace.
Key objectives of the
programme:
- Understanding the ?self?
- Value clarification
- To enhance self-esteem of individuals
- To understand patterns of behaviour
within the
team - both functional and dysfunctional
aspects
- Understanding and interpreting
?ownership and
responsibility? within the workplace
- To explore dormant potential within
individuals
- To encourage the setting of challenging
goals,
achieving them and building
self-confidence
Emotional
Intelligence
Aligning the individual with the organisation
is a
task for both managers and their
subordinates.
Managers who deliver
feedback,
coach, counsel and encourage performance
need to be
trained to handle subordinates with
sensitivity.
They need to set aside their own limitations
in
order to resolve internal conflict. Equally,
subordinates need to be made aware of the
emotional
dynamics within the team.
Key objectives of the
programme:
- To increase individual awareness of
emotion in
oneself and in others
- To examine the effects of interactive
emotions
within the team
- Training employees to differentiate and
manage
emotions within the workplace
- Encouraging the development of good
interpersonal relationship with peers,
subordinates and superiors
Communication
Effectiveness
Most problems encountered within the
organisation are
due to ineffective communication. Effective
communication means clarifying intention,
listening,
and responding appropriately. It is the
capability
of an employee to understand others and also
to be
understood. For a team to be fully
functional, the
right kind of communication is key.
Key objectives of the
programme:
- To map the patterns of communication
within the
team
- To help team members become aware of
?blocks?
- To train team members to differentiate
between
?thoughts? and ?feelings?
- Enable team members to take
responsibility for
effective communication
- To build competencies for the
delivery of
effective communication
Team
Building
Teams have become an important element in
ensuring
optimal organisational performance. It is
important,
therefore, for employees to understand the
benefits
of teamwork and recognise that winning is
only
possible when there is a joint effort.
Key objectives of the
programme:
- Personal Integration and Team
Integration
- To train employees to develop a team
approach to
problem-solving
- Alignment of the team in accordance with
organisation values
- Understanding the importance of trust,
inter-dependence and team work
- Enable the recognition of a fully
functioning
team
Customer
Sensitivity and Service
Skills
A 2-day experiential workshop largely
designed to
help `Sales & Service Personnel`
reorient and
refine their approach to dealing with
customers,
generate positivity and energy.
The attempt will be to sensitize participants
to what
truly `Customer Service` means. Participants
will be
encouraged through various activities,
concepts and
sharing, what true `Customer Sensitivity`
means.
METHODOLOGY:
This 2-day workshop is completely
experiential and
interactive. A series of interactive
experiences
will be created using `Action Methods,
borrowing
heavily from theatre and drama which would
help
participants slide into roles of `customer`
and
`Sales / Service personnel` and thus
experience true
empathy.
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FOR
SALES
PERSONNEL
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FOR
SERVICE
PERSONNEL
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Developing better understanding
of self
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Developing better understanding
of self
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Helping sales personnel
understand
customer needs |
Sensitizing the service
personnel to
understand customer needs |
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Understanding different types of
customers and learning ways to
positively influence sales |
Developing greater understanding
of
their own behaviour and how they
impact
customers |
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Recognising that customer is a
human
being who has the same needs as
others
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Personally being effective and
achieving
desired results |
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Treating customers with respect
and
patience |
Being
realistic
in making promises to customers
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Understanding
that as sales personnel one is
either
helping the customer `gain`
something or
get rid of `pain` |
Taking
the
ownership for the decisions they
make
for customers |
| Helping
customer `buy` instead of
`selling` our
product |
Being
there for
the customers |
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Building
rapport to effectively close a
sale |
Recognising that delighting a
customer
is an art, for we are dealing
with
dynamic human beings |
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Supporting team
members |
Building
rapport was paramount in
defining our
relationship |
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Aligning self
with team goals and reaching
targets
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Sensing
customer`s needs and responding
to them
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Stretching
oneself to achieve performance
excellence |
Performing to
satisfy customer needs |
| Having
fun and
enjoying the very process of
selling
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Proactively
responding to customer`s
complaints and
requests |
| Have a
sense of
pride in being part of the
organisation
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Delivering
value as perceived by the
customer |
| Working
towards
continuous improvement |
Working
towards
continuous improvement |
Mentoring
Mentors can be very ordinary people with
ordinary
skills and capabilities and normal levels of
achievements. Being an effective mentor lies
in
understanding the mentee.
Some of the most meaningful professional
development
in organisations takes place through
mentoring
relationships that connect young
professionals with
senior leaders. Sharing knowledge, insights
and
networks is a mutually beneficial process
that
builds young professionals? competence and
confidence, while affirming and further
developing
the mentors? expertise.
Key objectives of the
programme:
- To encourage mentors to exceed set goals
- To train mentors to produce results more
easily
and quickly
- To train mentors in providing the best
guidance
to mentees, thereby motivating them to
perform
their best
- To improve mentor-mentee interaction
Personal
Growth Lab
When an individual understands his/her
emotions,
strengths and weaknesses he/she is able to
accurately assess and develop the
self-confidence to
perform personal and organisational tasks.
This
enables him/her to effectively manage
motives and
regulate behaviour, making him/her highly
achievement-oriented.
Key objectives of the
programme:
- To enable individuals to ?diagnose?
themselves
- Clarification of an individual?s
personal values
- Promoting the feeling of ?self-worth?
- To understand patterns of behaviour
within the
team - both functional and dysfunctional
aspects
- Explore dormant potential within
individuals
- Understand skills that enhance
interpersonal
relationships within the tea
Learning
to
Facilitate
Facilitation is about helping people engage,
manage
and cope creatively with rapid changes that
occur
both internally as well as in their
surroundings. It
is aimed at capturing the ideas of
participants,
enabling individuals to harness their own
energies
and skills
Facilitation can be highly effective when
there is a
need for:
- Capacity building and developing team
creativity
- Team building and problem solving
- Conflict resolution and mediation
- Planning, organisational development and
change
- Community planning and
development
Key objectives of the
programme:
- To enable individuals to experience the
process
of facilitation
- To enable the individual to gain an
understanding of his/her existing
facilitation
skills
- Understand limitations within which the
individual can perform the facilitative
role
- To train individuals to give and receive
feedback
- To explore learning preferences in order
to
select a facilitating style
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